Wednesday, March 30, 2011

Ford's Community Relations

Shortly after Henry Ford began his enterprise in 1903, he said, "A business that makes nothing but money is a poor business." He was referring to the obligation of companies, not only to create good products for their customers, but also to share good works and goodwill. The Ford corporation has a high involvement within the community. Some examples of ways they are involved with the community include, scholarships for needy students, food drives,sponsoring sporting events, supporting environmental advocate groups, and safe driving programs.
Corporations benefit from their donations and charitable efforts through tax breaks and advertising. When a corporation has a strong relationship with the community their brand will be perceived more favorably by the consumers in the community.
The perception of the ford brand has changed a great deal over the last 10 years. The success of the organization is in part due to the way that Ford promotes and documents their community relations. As I pointed out in my last blog post the Ford Website (http://corporate.ford.com/about-ford/community) has full news stories available by region for reporters to cut and past to meet their last minute deadline. The Community section in particular is includes in depth stories, color pictures, and videos to ensure documentation ford's community involvement.I encourage you to checkout their website first hand because from a Public Relations standpoint, I appreciated the work that the employees put in to creating a fantastic page.
Community Relations demonstrates the soft side of the profit oriented corporation, and is a great way to control the message you want the public to receive. By being involved in community events people look at the corporation as having more empathy and understanding for their customers needs and wants. The different charities that corporations choose to represent are important for predicting where your brand is in the minds of consumers. Choosing the right events can lead to a favorable brand positioning as well as benefit charitable causes and society as a whole.

Tuesday, March 8, 2011

Ford and Media Relations

I don't think it is any surprise to say that Ford has an incredibly well developed system and team in place to take control of media relations. Ford is a company with a large financial backing that has a lot of employees that have come together to build one of the best media relations site on the web. Media-Ford offers a constant flow of current information available for reporters in AP style with contact information for any questions a reporter may have. Take a look on the link below

Extremley convenient for members of news media! Ford uses this website to post articles that are written internally on subjects such as the company's latest news, recent accomplishments, and future goals. The site also has biographies on hundreds of employees, and includes lists of PR contacts with email and phone numbers available for the media.

I don't think it is any surprise that Ford has such a well developed team that handles media relations. Ford is a company with a large financial backing that has paid a lot of professionals to come together to build one of the best media relations site on the web. on media-ford there is a constant flow of current information available for reporters in AP style with contact information for any questions a reporter may have.
Having an article database keeps the public aware and also makes for easy access for reporters looking for new information, that is conveniently typed up on one portal. Ford benefits from the boiler plates located at the bottom of each page, which with the number of articles posted on the site daily, serve as a link farm. Link farms are websites that have links for the sole purpose of increasing link popularity on another site. But having the extra links optimizes Ford's search engine ranking.

I also want to point out that because the site does serve a legitimate purpose, serving the media and public, it would not be considered unethical by Google. But the extra links do help!

Here is an example of the boiler plate used at the end of each article:

About Ford Motor Company
Ford Motor Company, a global automotive industry leader based in Dearborn, Mich., manufactures or distributes automobiles across six continents. With about 164,000 employees and about 70 plants worldwide, the company's automotive brands include Ford and Lincoln. The company provides financial services through Ford Motor Credit Company. For more information regarding Ford's products,
please visit www.ford.com


A Breaking news story from March 8, 2011 from the associated press. Informing public on bonuses paid to ford's CEO Allan Mulally. Includes a quote from Ford spokesman answering a difficult question from a reporter.

Ford spokesman John Stoll said the awards were part of compensation packages from 2009 and 2010 that were disclosed in previous SEC filings. "We align executive compensation to company performance and long-term shareholder value," Stoll said.

This is an example where saying too much can only you get you in trouble. Whenever the general public hears about enormous bonuses the problem becomes that they cannot relate to the corporate pay scale and see high payouts as a negative. But, for a chief executive to make 33.4 million in just two years of work are a testament to Ford's turn around as an organization. John Stoll provided justification for the large bonus. but did not allow the reporters to twist his words, this is an example of a protective statement. Job well done for Ford.









Saturday, March 5, 2011

Ford Social Media: communicating with customers

Ford is not interested in advertising on social media. " Were interested in getting on there and interacting with people" said Scott Monty on an interview on Fox business on Febuary 16, 2009. Scott Monty is the Social Media spokesman for Ford. Ford's goal in terms of social media is integrating their brand with their customers and learning about their likes and dislikes.

I started following @ScottMonty on twitter a couple weeks ago and have been impressed with the level of respect he commands in the world of Social Media. His twitter posts consist of anything from funny Charlie Sheen jokes to top news stories concerning social media, and the automotive industry. After searching around twitter for a corporate page I found that Ford does not have a general twitter page, but rather specific pages for customer service, ford racing, and flex fuel.

Scott Monty's personal blog/website: http://www.scottmonty.com/ contains Social media insights to what he refers to as a new era in marketing. I found it interesting to browse around on his blog and have been checking it on a daily basis. I have found that he updates it frequently. The page is not static and he posts original material, that i don't find on other blogs that i keep up with. Monty has branded himself as an honest spokesman trying tell the "ford story" on whatever medium he can.

The mindset of the Ford corporation in regards to social media can be defined as a way to increase two way communication between the corporation and its customers. In the era of social networking, each user has a voice to reach other people. So it is that much more important to value the voice of every customer. After a good interaction with a customer they can pass on thier positive experience through facebook, twitter or blogs and have the potential to reach many others. It serves Ford and other corporations well to be available for their customers and that way the customers can better serve them.

A great example of a successful social media campaign is the previous presidential election. In a quick summary: Barack Obama used Facebook groups, flicker, and twitter to organize his following and have his supporters do the advertising and the campaigning for him. Candidate Mccains approach was to get big money corporate donations to fund his advertising. Obama used smaller donations from many people on a web based format that made it easier for his supporters to support him and get to the voting polls.

More next week....


Thursday, March 3, 2011

Ford Media Contact List: HW assignment

Contacts

Ford North America PR Contacts